International Orders

International Terms and Conditions:

Payment
All International Sales Are Final. No Returns or Exchanges! All orders over $500 are to be funded via wire transfer prior to shipment, no exceptions. American Express or Paypal is the prfered international payment method for amounts under $500. Credit Card Payments under $500 are can be processed through our shopping cart. There are no exceptions to this payment procedure. Please contact us with any questions. All orders are shipped insured. If any items are damaged during transit the customer must contact Fedex immediately and file a claim themselves. Direct Brands, LLC will not file any claim on behalf of the customer. We will not send replacement product until the claim with Fedex is resolved. Once Fedex has a signature from a party of addressee, it is no longer the responsibility of Direct Brands, LLC. This includes loss or damage.

Flate Rate $59.00 Shipping on all International Orders, No Matter how big or small!

International Orders are shipped via US Mail.  If items are under 1 pound in weight they are shipped Express International Mail Transit time 3-5 business days

For all items over 1 pound they are shipped US Priority International Mail Transit time 6-10 business days

APO/FPO's orders ship free 

***All international Orders Take 2-4 Days to prepare for shipment***

Taxes/Duties
All taxes and/or duties are not the responsibility of Direct Brands, LLC.. Direct Brands, LLC. will not quote or predetermine any duties or taxes. They are the responsibility of the recipient. We ship all international orders with a commercial invoice for the full amount. It is unlawful to send purchases without Commercial documentation. We will not send any items without this documentation. We will not send orders as: "samples" or "gifts" or orders without value.

Warranties
Steiner's manufacturer warranty is valid from the time of purchase. All warranty work must be preformed in the USA by Steiner USA(Greeley Colorado). Direct Brands, LLC. is not responsible for any costs associated for returning the products for warranty work. This includes shipping and taxes or duties.

 
Contact Information
 Email: sales@directbrandsllc.com
Fax: 772-287-1137